Reversing an Entire Invoice

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If an invoice has been raised against a debtor account in error it must be reversed and re-posted correctly. Reversing an invoice can be managed in two ways:

1. From Audit Trail
2. Reversed through SiPOS

Reverse an Invoice - Audit Trail

Invoices can be reversed in Audit Trail for the CURRENT SHIFT only.  Once End of Shift has been processed this functionality is no longer available.  It is a useful tool to reverse the invoice however as the entire sale is reversed in one transaction.    Users with the appropriate level of access may use this feature.

1. From the Sysnet Toolbar click on the Audit icon
2. When Audit Trail is opened the current shift sales and activity will be displayed on screen by default
3. The transaction can be located from the list using the following methods:
• Docket Number - click on the "Docket Number" column heading to sort the dockets in order and scroll to find it
• Filter by Account - Click on the ADVANCED FILTERS dropdown menu at the top of the Audit window and select "Filter by Account" or press F8 on the keyboard to search for the Debtor  
• Sale Total - click on the "Sale Total" column heading to filter the transaction amounts in order and scroll to find the sale amount

4. Once the transaction is located and highlighted, the details of the transaction will appear below
5. Right click on the transaction and select <REVERSE TRANSACTION>  
6. A confirmation window will appear, select <YES> if absolutely SURE this is the correct transaction to be reversed  
7. The transaction will now be reversed and appear in the Audit Trail as a negative transaction with the same Docket Number but a different Transaction ID number  

Reverse an Invoice - SiPOS

This option can be used to reverse an invoice on any day not only the day it was charged.  This is a good option for reversal as it will reverse the entire invoice and create a note against the invoice with the reversal information.

1. From the Sysnet Toolbar click on the SiPOS icon
2. From the SiPOS Toolbar click on the ACCOUNTS dropdown and select PAY ACCOUNT INVOICE
3. Type the name of the Debtor or use <ALT + S> to search for it
4. A list of all unpaid invoices for the Debtor will appear     
5. Locate and highlight the invoice to be reversed, right click on it and select REVERSE INVOICE
6. A warning prompt will appear, select <YES> if absolutely SURE this is the correct transaction to be reversed, select <NO> to go back and change the invoice  
7. A comment box will appear with details of the reversed invoice, this note will be posted against the debtor and will appear on the Debtor Statement  
8. A confirmation of the reversal will appear
9. The reversal will now appear in the list as a separate invoice number along with comments for the reversal