About

This process can be used to reverse payments assigned to the incorrect invoices and then reassign the amount accordingly.  For example a client has provided payment but no remittance detailing which invoices the payment is actually for.  The user has attempted to pay the invoices off however the wrong ones were paid.

 

Procedure

  1. From the Sysnet Toolbar click on the SiPOS icon
  2. Click on the ACCOUNTS dropdown menu and select "Pay Account Invoice"
  3. Type the Debtor Account Name or use the <ALT + S> to search
  4. Enable "Show Paid Invoices" to display all paid invoices
  5. Enter the total amount of each invoice to be reversed into the "Current" column as a negative value
  6. The total amount to be reversed is displayed at the bottom
  7. Click on the <FINALISE> button
  8. Enter the amount against the SAME payment method as the original transaction
  9. Press <OK> to continue
  10. Enter a payment note for the reversal and press <OK>
  11. This payment must now be reassigned to the correct invoices.  Failure to reassign the payment means the End of Shift reports will not balance